At ZenRealEstate, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the data you share with us when you access or use our website, services, or interact with us. By using ZenRealEstate, you agree to the terms of this Privacy Policy.

Who We Are

ZenRealEstate is a UK-based online platform that provides comprehensive real estate services, including property rentals, sales, purchases, and short-term stays. Our mission is to simplify real estate transactions and create a seamless experience for our users.

Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

1. Personal Information

This includes any information that identifies you personally, such as:

• Name
• Email address
• Phone number
• Address
• Payment details (when making transactions)
• Government-issued identification (for verification purposes)

2. Non-Personal Information

This includes:

• Browser type and version
• IP address
• Timezone settings
• Operating system
• Website usage data

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us analyze user behavior, monitor website performance, and personalize your interaction with our platform.

How We Use Your Information

We use the information we collect for the following purposes:

1. To Provide Services

• Facilitating property searches, rentals, purchases, and stays.
• Processing payments and managing transactions.
• Communicating with you about your account, transactions, and inquiries.

2. To Improve Our Platform

• Analyzing usage trends and user feedback.
• Developing new features and optimizing existing ones.
• Enhancing website functionality and user experience.

3. For Marketing and Communication

• Sending promotional emails about new listings, offers, or services.
• Personalizing content and advertisements based on user preferences.
• Managing surveys, contests, and other marketing activities.

4. To Ensure Security

• Verifying user identities.
• Preventing fraudulent activities and ensuring compliance with legal obligations.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

1. Service Providers

Third-party vendors who assist us in operating our website, processing payments, or providing related services.

2. Legal Authorities

When required by law, we may disclose information to comply with legal obligations or protect our rights and property.

3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the involved parties.

How We Protect Your Information

We take the security of your personal data seriously and implement various measures to protect it:

• Encryption of sensitive information during transmission.
• Regular security audits and updates to our systems.
• Restricted access to personal information on a need-to-know basis.

Your Rights

As a user, you have several rights concerning your personal data:

1. Access and Update

You can access, update, or correct your personal information by logging into your account or contacting us directly.

2. Data Deletion

You have the right to request the deletion of your personal information, subject to any legal obligations that require us to retain it.

3. Opt-Out

You can opt out of receiving promotional emails by clicking the “unsubscribe” link in our emails or contacting us.

4. Data Portability

You can request a copy of your personal data in a commonly used and machine-readable format.

Cookies Policy

Our website uses cookies to provide a better browsing experience. By using our site, you consent to the use of cookies in accordance with this Privacy Policy.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Help us understand how users interact with the site.
• Marketing Cookies: Used to deliver personalized advertisements.

You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing your data.

International Data Transfers

If you access our services from outside the UK, your data may be transferred to and processed in the UK. By using our services, you consent to this transfer and acknowledge that UK laws may differ from those in your country.

Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed. The “Last Updated” date at the bottom indicates the latest revision.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

ZenRealEstate
Email: [email protected]
Address: 1000 Great West Rd, London TW8 9DW

Thank you for trusting ZenRealEstate with your property needs. We are committed to safeguarding your privacy and delivering a secure and transparent real estate experience.