Who We Are

www.zenrealestate.uk is operated by ZenRealEstate Limited with company number 15996975. We are registered in England and Wales and have our registered office at 1000 Great West Rd, London TW8 9DW.

By Using Our Sites You Accept These Terms

By using our sites, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our sites.

You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We recommend that you print a copy of these terms for future reference.

There Are Other Terms That May Apply to You

These terms of use refer to the following additional terms, which also apply to your use of our sites:

• The Privacy Notice for our services
• The Cookie Policy for our sites

If you purchase services from us, the terms and conditions for that service provided to you during your purchase will apply.

We May Make Changes to These Terms

We amend these terms from time to time. Every time you wish to use our sites, please check these terms to ensure you understand the terms that apply at that time.

We May Make Changes to Our Sites

We may update and change our sites from time to time to reflect changes to our products, our users’ needs, and our business priorities.

We May Suspend or Withdraw Our Sites

We do not guarantee that our sites, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our sites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We May Transfer This Agreement to Someone Else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our Sites Are Only for Users in the UK

Our sites are directed to people residing in the United Kingdom. We do not represent that content available on or through our sites is appropriate for use or available in other locations.

You Must Keep Your Account Details Safe

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact us page on our sites.

How You May Use Material on Our Sites

We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our sites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share, or repost any part of our sites in breach of these terms of use, your right to use our sites will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.

No Text or Data Mining, or Web Scraping

You shall not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our sites or any services provided via, or in relation to, our sites.

The provisions in this clause should be treated as an express reservation of our rights in this regard.

Do Not Rely on Information on Our Sites

The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties, or guarantees, whether express or implied, that the content on our sites is accurate, complete, or up to date.

We Are Not Responsible for Websites We Link To

Where our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-Generated Content Is Not Approved by Us

Our sites may include information and materials uploaded by other users of the sites. This information and these materials have not been verified or approved by us. The views expressed by other users on our sites do not represent our views or values.

How to Complain About or Report Content

If you become aware of any material that is illegal or harmful or wish to complain about any content, please contact us using the contact us page on our sites.

Our Responsibility for Loss or Damage Suffered by You

If You Are a Consumer User

Please note that we only provide our sites for domestic and private use. You agree not to use our sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

If You Are a Business User

We exclude all implied conditions, warranties, representations, or other terms that may apply to our sites or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, our sites; or
• Use of or reliance on any content displayed on our sites.

In particular, we will not be liable for:

• Loss of profits, sales, business, or revenue;
• Business interruption;
• Loss of anticipated savings;
• Loss of business opportunity, goodwill, or reputation; or
• Any indirect or consequential loss or damage.

Uploading Content to Our Sites

Whenever you make use of a feature that allows you to upload content to our sites, or to make contact with other users of our sites, you must comply with the content standards set out below:

Your Content MUST:

• Be accurate (where it states facts).
• Be genuinely held (where it states opinions).
• Comply with applicable law in the UK and in any country from where it is posted.

Your Content MUST NOT:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful, or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination whether based on race, sex, religion, nationality, disability, sexual orientation, age, or otherwise.
• Infringe any copyright, database right, or trademark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Upload any material that could incite a terrorist offence or solicit participation in terrorist activities.
• Be threatening, abusive, or invasive of another’s privacy.
• Cause annoyance, inconvenience, or needless anxiety.

Rights You Are Giving Us to Use Material You Upload

When you upload or post content to our sites, you grant us the following rights to use that content:

• A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the sites and across different media including to promote the sites or the services to expire when the user deletes the content from our sites; and
• A worldwide, non-exclusive, royalty-free, transferable licence for other users, partners, or advertisers to use the content in accordance with the functionality of the sites to expire when the user deletes the content from our sites.

Which Country’s Laws Apply to Any Disputes?

If you are a consumer, these terms of use, their subject matter, and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.